U999 Terms and Conditions —
Must Read Before Use

Welcome to u999. These Terms & Conditions ("Terms") constitute a legally binding agreement between you and u999. By accessing u999.me, registering an account, or using any of our services, you are deemed to have fully accepted these Terms.

U999 is an online gaming and entertainment platform serving players in Bangladesh and South Asia. Our goal is to provide a safe, transparent, and enjoyable gaming environment — and these terms exist to ensure all members are equally protected.

The following conditions must be met for these Terms to apply:

• You must be 18 years of age or older.
• You must be located in a country where online gaming is not legally prohibited.
• You must open an account in your own name and for your own use — not on behalf of a third party.
• You must provide accurate and truthful information.

To open an account with u999, you must register using an active mobile number or email address. All information provided at registration must be accurate, truthful, and up to date. Registering with false or misleading information will result in immediate account closure and potential forfeiture of funds.

U999 may request identity verification (KYC) at any time. Members may be required to submit a national ID, passport, or other accepted documents. Withdrawals may be restricted until verification is complete.

• Only one account per person is permitted.
• Members are solely responsible for keeping their account password secure.
• Sharing your account with anyone else is strictly prohibited.
• Any suspected unauthorized access to your account must be reported to u999 support immediately.
• It is the account holder's responsibility to prevent minors from accessing their account.

Deposits and withdrawals on u999 can be made via mobile banking, bank transfer, and e-wallets. All transactions must be made using a method registered in the member's own name. Third-party transactions are strictly prohibited.

U999 sets minimum deposit and withdrawal limits, which may change from time to time. Visit the payments page or contact customer support for current limits. Withdrawals are typically processed within 24 hours, though verification delays may extend this timeframe.

• Deposits are generally credited to your account instantly.
• Withdrawal requests may take 1–24 hours to process.
• Bonus funds cannot be withdrawn directly — withdrawal is only available after wagering requirements have been met.
• To prevent money laundering, u999 reserves the right to verify any suspicious transactions.
• If you experience any issues with a transaction, please contact support — u999 is committed to resolving it promptly.

U999 regularly offers welcome bonuses, reload bonuses, cashback, and various promotional offers. Each bonus and promotion comes with its own specific terms, which must be read before acceptance.

Claiming a bonus means you agree to all of its associated terms. Any attempt to withdraw bonus funds before meeting the wagering requirements will result in the bonus and related winnings being forfeited.

• The welcome bonus applies to new members making their first deposit only.
• Each bonus has specific wagering requirements, an expiry period, and eligible games.
• U999 reserves the right to modify or cancel any promotion at any time without reason.
• VIP members enjoy exclusive offers and enhanced bonus benefits.
• Wagering requirements also apply to winnings from free spins or free bets.

All games on u999 — Live Casino, Slots, Bingo, and Sports Betting — operate under their own individual rules. Players should read the specific rules of each game before playing.

All game outcomes on u999 are determined by a Random Number Generator (RNG) or live dealers. No game results are pre-determined or manipulated. If a game is interrupted due to a technical fault, u999 will resolve it based on the state of the game at that point.

• U999 is not responsible for any losses caused by internet disconnection during gameplay.
• Betting limits vary by game — bets exceeding the set limit will not be accepted.
• In Live Casino games, the dealer's decision is considered final.
• U999 reserves the right to add, modify, or remove any game at any time.

U999 is committed to maintaining a fair and honest gaming environment. The activities listed below are strictly prohibited. Violations may result in immediate account closure, forfeiture of funds, and legal action where applicable:

• Creating or operating multiple accounts.
• Sharing an account or funds with another person.
• Playing games using bots, scripts, or automated software.
• Attempting to exploit the bonus system to gain an unfair advantage.
• Collusion or manipulating games by coordinating with other players.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to hack or introduce malicious software into the u999 system.

U999 treats the protection of members' personal data as a top priority. Information we collect is used solely for service delivery, identity verification, and legal compliance. We never sell your data to third parties.

For more details about our privacy practices, please visit our Privacy Policy page visit. By registering with u999, you consent to our data collection and processing policy.

• All data is secured through SSL encryption.
• Payment details are never stored on our servers.
• You have the right to request deletion of your data.

U999 believes gaming should always be a form of entertainment. We provide responsible gaming tools to support the wellbeing of our members. If you feel gaming is having a negative impact on your life, please seek help.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Cooling-Off Period: Take a break from 24 hours up to 30 days.
• Reality Check: Reminders for playing time and spending at regular intervals.

For more information on Responsible Gaming, visit our Responsible Gaming Page page.

U999 reserves the right to temporarily suspend or permanently close an account without prior notice under the following circumstances:

• Any violation of these Terms & Conditions.
• Registering with false or misleading information.
• Failure to cooperate with identity verification.
• Suspicious or unusual transaction activity.
• As directed by legal or regulatory authorities.

Members may also request to close their account at any time through customer support. Any pending withdrawals will be processed before the account is closed; however, funds may be forfeited in cases of terms violations.

U999 always strives to provide a safe and seamless gaming experience. However, u999 is not liable for losses arising from the following:

• Games interrupted due to internet connectivity issues.
• Issues related to third-party services (payment gateways, game providers).
• Issues caused by the user's own device or software.
• Unexpected technical errors or server downtime.
• Losses resulting from the member's own negligence or error.

U999's maximum liability for any single incident is limited to the balance held in the member's account at the time of that incident.

U999 reserves the right to modify, update, or revise these Terms & Conditions at any time. Members will be notified of significant changes via email or platform notification.

Continuing to use the platform after updated terms have been published will be considered acceptance of the new terms. Please visit this page regularly to stay informed of any changes.

For any questions, feedback, or complaints regarding these Terms & Conditions, please reach out to our customer support team. We are always here to help and ready to resolve any issue promptly.

• Email: [email protected]
• Live Chat: Available directly on the platform (24/7)
• Complaint response time: Usually within 24–48 hours

Our support team is available in both Bengali and English.