U999 Privacy Policy —
How We Protect Your Information

Delivering a safe and reliable gaming experience at u999 requires collecting certain specific information. We always collect only the minimum necessary data and handle your privacy with full respect. Below is a detailed breakdown of the types of information we collect:

Personal Identification Information: Your name, date of birth, mobile number, and email address are collected during registration. This information is used to verify your identity and keep your account secure.

Identity Verification Documents (KYC): A copy of your national ID or passport may be requested to meet regulatory requirements. This is used solely to verify your age and identity.

Financial Transaction Data: Deposit and withdrawal history is stored, but full payment card numbers and mobile banking PINs are never saved.

• Device type, operating system, and browser information
• IP Address & Approximate Location
• Gaming activity and preferences on the platform
• Customer Support Interaction History
• Login Time & Session Duration

U999 collects your information through several methods. It is important that you understand each method fully, so you know exactly where your data comes from.

Direct Submission: You provide information directly to us when you register on u999, update your profile, complete KYC verification, or contact our support team.

Automatic Collection: When you use u999, our system automatically collects certain technical data, including cookies, log files, pixel tags, and web beacons. This information is primarily used to improve platform performance.

• Registration Form: Information You Provide Directly
• Cookies: Improving Your Browsing Experience
• Log Files: Security Monitoring
• Third Parties: From Payment Gateways & Verification Services

U999 uses your information only for specific, legitimate purposes. We never use your data for any other purpose without your consent. The table below clearly outlines how we use your information:

U999 never shares your data with third parties for advertising purposes. Your consent is required before we send any promotional messages from us, and you can withdraw that consent at any time.

At u999, we believe your data belongs to you. We do not sell or rent your personal information to any third party. However, there are specific circumstances where limited data sharing may be necessary:

• Payment Processor: Necessary information is shared with payment gateway providers to process transactions.
• Identity Verification Services: To complete the KYC process with a licensed verification service.
• Law Enforcement Agencies: Where required by a valid court order or a lawful request from a regulatory authority.
• Game Provider: Only the minimum data required for game operations.

U999 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help make your experience smoother and more personalized.

• Essential Cookies: Essential for the website to function properly. Without these, login sessions will not work.
• Functional Cookies: Used to remember your preferences, such as language settings.
• Analytics Cookies: Used to understand how many people visit each page — completely anonymous.
• Security Cookies: For fraud detection and account security.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some u999 features.

U999 does not store your data indefinitely. Each category of information has a defined retention period, determined by legal requirements and business needs:

• Account Information: For as long as the account remains active and generally up to 5 years after closure.
• Transaction Records: Up to a maximum of 7 years, in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure, as required by law.
• Support Contact: Up to 2 years after issue resolution.
• Technical Logs: Maximum 90 days.

Under the u999 Privacy Policy, you have several important rights regarding your own data. Contact our support team to exercise any of these rights:

• Right of Access: The right to know what information of yours we are storing.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Deletion: Request deletion of your data under specific circumstances.
• Right to Restrict Processing: Request to restrict the processing of your data for specific reasons.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to certain types of data processing.

U999 typically responds to these requests within 30 days. For complex requests, this period may be extended to a maximum of 90 days.

U999 is a strictly adults-only platform. u999 does not knowingly collect any information from anyone under the age of 18. If we become aware that a minor has used our services or provided their information, we will immediately delete that data and close the associated account.

U999 protects your data using industry-leading security technology. Our security framework is regularly updated and audited by independent experts:

• 256-bit SSL Encryption: All data transmissions are conducted over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Advanced firewall protection against unauthorized access.
• 24/7 Security Monitoring: Round-the-clock system monitoring.
• Regular Penetration Testing: Regular testing conducted by external security specialists.
• Data Backup: Secure encrypted backup systems.

Keep in mind that no method of transmission over the internet is 100% secure. Always use a strong password, never share it with anyone, and avoid performing sensitive actions on public Wi-Fi.

U999 may update this Privacy Policy from time to time. Changes may be prompted by new legal obligations, technological developments, or service improvements. For significant changes, we will:

• We will send a notification to your registered email address.
• We will display a clear notification on the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of u999 after any policy update is considered acceptance of the revised terms. We recommend visiting this page regularly to stay informed.

For any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated privacy team. We are always here to help:

• Email: [email protected]
• Live Chat: Available directly on the platform (24/7)
• Response Time: Typically within 24–48 hours

Our support team is available in both Bengali and English and treats every privacy-related request with the utmost seriousness.